DOST Foundation UK

PRIVACY POLICY, COOKIES and PERSONAL DATA
 
TAKING CARE OF YOUR INFORMATION

This Privacy Policy sets out how we collect, use and store your personal information. It also states how and why we use data, how we store it and how individual personal preferences can be amended, if you would like to change how we contact you.
Dost UK takes the privacy of the people we help across the world, our supporters and volunteers very seriously. We are strongly committed to protecting your privacy and every reasonable effort is taken to ensure that your information is kept secure and intact.
Please read this policy carefully. The terms of this Policy may change, so please check it from time to time. This version published on 20 July 2018.
If you have any questions, please email info@dostuk.org

WHO WE ARE

DOST Foundation UK Limited (Dost UK) is a registered charity and our registration number is 1047501 in England and Wales. We are also a company limited by guarantee incorporated in England (company number 07289515). Our registered address is 161 Clive Road London England 
SE21 8DF.
We are a "data controller" for the purposes of the EU General Data Protection Regulation (GDPR).This means that we are responsible for, and control the processing of, your personal information. 

WHY WE HOLD AND PROCESS SUPPORTERS' PERSONAL DATA 

GDPR provides the legal framework that defines how personal information can be used. Dost UK is fully committed to complying with the principles set out in GDPR and has a legal duty to protect any information we collect from you. In summary:
Your personal information is only used for the purpose for which we collect it
We will hold your personal information on our systems only for as long as is necessary for the relevant activity. For example, we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules
Your personal information is only seen by those who need it to do their jobs
We will only disclose data when we have your consent, or where we are obliged to disclose personal data by law, or as expressly permitted under the GDPR (through contract; legal obligation, vital interests; public task; or legitimate interests)
We will keep your information up to date. Inaccurate or misleading data will be corrected as soon as possible
Your information will be protected from unauthorised or accidental disclosure and processed in an appropriate manner to maintain its integrity and confidentiality
We will provide you with a copy of your personal information on request (please see below for information on access rights and requests)
These principles apply whether we hold your information on paper or in electronic form.

HOW WE COLLECT INFORMATION

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Information is critical for us to carry out our vital work. It helps us to operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored. To do this, we may collect information about you in the following ways:
When you interact with us directly, for example by making a donation, enquiring about our work, attending an event or signing up to newsletters. Sometimes, you may be interacting with an organisation working on our behalf, but we are still responsible for your information
When you interact with third parties, for example when making donations to fundraising pages through a third-party website such as The BIGGIVE, JUSTGIVING, etc. and give permission for your information to be shared with us. Similarly, if you engage with us on social media and messaging services like Facebook, Whatsapp or Twitter, or email services we use such as Mailchimp, you might give us permission to access information from those accounts. The data we are given access to by each third party may vary but will also be in line with the terms and conditions of that particular service
When you visit our website we may gather information such as what pages you visit or how long you spend reading that particular page. This data helps us to improve your online experiences, such as our choice of words and images that appear on the site

We will only ever collect the information that we need, including data that will be useful to help improve our services. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse our sites.

WHAT INFORMATION WE COLLECT

We only collect personal data relevant to the type of interactions you have with Dost UK.
The personal information we collect might include name, date of birth, email address, postal address, telephone number, taxpayer status (for Gift Aid eligibility).
We may also collect information about the donations you make to us, events you register to attend, fundraising you do for us, and details from any interactions you have with our Sister organisation Dost Foundation (Pakistan)
Sensitive Personal Data
We do not collect "sensitive personal data" about our supporters, e.g. health status, unless there is a clear reason for doing so - such as participation in a marathon or similar fundraising event where we need this to ensure that we provide appropriate facilities or support to enable you to participate in the event. All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.

WHY WE COLLECT THIS INFORMATION

We collect and hold supporters’ personal information so that we can promote our work. We will ask for your consent before we use your information for certain purposes, such as sending you emails about upcoming events. We may also use your information where we have a legitimate interest in order to carry out our activities. Examples of this include:
To provide you the information you have requested, or that we feel would be of interest to you and reasonably expected by you
To process donations, payments, gift aid, event registrations or other administrative activities
To provide you with personalised updates on our work and the difference your support is making, and to provide you with other ways you can support us, where you have agreed to receive this
To conduct market research or ask you to participate in surveys
To analyse and improve our website, services, products and communications
To understand our supporters better and keep a record of your relationship with us

WHO WE SHARE YOUR INFORMATION WITH

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.
We may need to share your personal information with partners, suppliers or agents to allow them to perform services on our behalf or help us to understand more about our supporters. In such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and Dost UK. Such processing is conducted under relevant Data Processing Agreements.
We also may need to disclose your information if required to do so by law or as expressly permitted under applicable data protection legislation.
Our website may include links to websites run by other organisations. Dost UK is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully before sharing any personal or financial data.
We may provide your email address or mobile phone number to digital advertising or social media companies who work on our behalf, such as Facebook, Instagram, Twitter, YouTube, Google or LinkedIn. This is so we can reach you and others like you with our latest news and information on how to support us. This data is always provided in an encrypted format and is deleted immediately after use.
If you don’t want to see targeted advertising from us on social media, please refer to the instructions provided by the relevant website or app.
Some of the examples of organisations with which we may share your data include:
Our social media partners
Our fundraising partners
Companies that help us to process donations and transactions
Analysis and research partners
Database partners

STORING AND PROTECTING YOUR INFORMATION

We recognise the concerns that many people have about giving personal information online.
We place great importance on the security of all personally identifiable information associated with our beneficiaries and supporters, as well as prospective, current and previous Trustees, staff, consultants and volunteers. We have security measures in place to protect against the loss, misuse and alteration or destruction of personal data under our control. Information is stored by us electronically and we may also store information on paper files. We also use a secure server when you make a donation or payment via our website.
However, no data transmission over the internet is 100% secure. As a result, whilst we cannot absolutely guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to prevent this and protect your personal information.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules. 
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

YOUR RIGHTS

Dost UK supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation.
You have a right to ask us to confirm whether we are processing information about you, and to request access to this information (‘right of access’). 
You may ask us, or we may ask you, to rectify information you or we think is inaccurate, and you may also ask us to remove information that is inaccurate or complete information which is incomplete (‘right to rectification’). If you inform us that your personal data is inaccurate, we will inform relevant third parties with whom we have shared your data so they may update their own records. If your personal details change, please help us to keep your information up to date by notifying us at the address below.
You have a right to object to Dost UK processing your personal information (‘right to object’) at any time where we rely on our legitimate interests for doing so.  
You have a right to obtain your personal data from us and reuse it for your own purposes, perhaps for another service, without hindering the usability of the data (‘right of portability’). This right does not apply where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
You have a right to seek the erasure of your data (often referred to as the ‘right to be forgotten’). You may wish to exercise this right for any reason, for example, where it is no longer necessary for us to continue holding or processing your personal data you may withdraw your consent. You should note that we are entitled to and reserve the right to retain your data for statistical purposes. This right is not absolute, as we may need to continue processing this information, for example, to comply with our legal obligations, or for reasons of public interest.
You have a right to ask us to restrict our processing of your information (‘right to restriction’) if:
You contest its accuracy and we need to verify whether it is accurate
The processing is unlawful and you ask us to restrict use of it instead of erasing it
We no longer need the information for the purpose of processing, but you need it to establish or defend legal claims
You have objected to processing of your information being necessary for the performance of a task carried out in the public interest, or for the purposes of our legitimate interests. The restriction would apply while we carry out a balancing act between your rights and our legitimate interests
You exercise your right to restrict processing; we would still need to process your information for the purpose of exercising or defending legal claims, protecting the rights of another person or for public interest reasons
If you would like to exercise any of your rights detailed above, please contact the us at the address below. We will act in accordance with your instructions as soon as reasonably possible and there will be no charge.

Dost UK 
161 Clive Road
London SE21 8DF

Email: info@dostuk.org (please state “Data Protection Right” in the subject line of your email) 
You also have a right to object to our processing your data for the purposes of marketing. Dost UK always acts upon your choices around what type of communications you want to receive and how you want to receive them. You have a choice about whether you want to receive information about the Charity’s work and fundraising areas. 
We make it easy for you to tell us how you want us to communicate, in a way that suits you. If you do not want to hear from us then you can update your preferences. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences for what you receive from us and how, at any time, by contacting on the address or email above.

COOKIE POLICY

The Dost UK website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website and to ensure you see content that is relevant to you. Cookies help us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors (e.g. via Google Analytics).
Most browsers will allow you to turn off cookies. Please note however, that turning off cookies will restrict your use of our website. 

TRADEMARKS AND COPYRIGHT

Dost UK’s website may contain material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Dost UK unless otherwise stated. All rights are reserved.
You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on the Dost UK website as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark, logo, patent right or copyright of Dost UK.


CHANGES TO THIS POLICY

We may change the terms of this Privacy Policy on occasion, but will not reduce your rights under this Privacy Policy. If we do so, we will post the changes here, so please check from time to time. We will also keep prior versions of this Privacy Policy in an archive. 
By continuing to use our websites, it is considered that you have accepted such changes.
If you have any questions about this Policy, or how we use data please contact the Data Protection Officer at the above address.

FUNDRAISING PREFERENCE SERVICES

Dost UK is committed to empowering our supporters to manage their information. The Fundraising Preference Service (FPS) enables donors to take control of their charitable giving and conversations; and we want to help you use the service effectively.
Dost UK supports the Fundraising Regulator and its efforts to develop the Fundraising Preference Service as a means of rebuilding trust between charities and the public. The Charity is committed to upholding fundraising best practice and being as transparent as possible with our donors.



Dost Foundation UK Open Data Policy

Dost Foundation UK (Dost UK) is committed to upholding the highest possible standards of transparency and accountability in all aspects of our work. We are accountable to our donors, partners and beneficiaries, and believe that an open exchange of information is essential to building accountable and productive partnerships with all our stakeholders. This policy sets out when and how we will share information, and the circumstances in which we will not. In line with the core principles of open data, we will endeavour to provide information which is timely and complete, and which is presented in a manner which is accessible, comparable and, above all, useful. 

Scope

This policy applies to Dost UK, which supports the work of Dost Welfare Foundation (Dost Foundation Pakistan) in Peshawar, Pakistan. Where information falls under the remit of Dost Foundation Pakistan, we will, where possible, attempt to redirect requests appropriately. However, such requests will be entirely the responsibility Dost Foundation Pakistan and do not fall within the scope of this policy. 

Our Commitment

Dost UK’s foremost commitment is to Dost Foundation Pakistan and the individuals and communities for whom Dost Foundation Pakistan works. Dost Foundation Pakistan reaches out to the people living on the margins of society and brings them back into the mainstream. The beneficiaries of Dost Foundation Pakistan include children living and working on the streets, drug users, women and children in crisis, refugees, prisoners, internally displaced persons, victims of abuse, HIV affected persons and youth. Dost UK therefore has a responsibility to ensure that our fundraising, and activities stand up to the highest standards of scrutiny, and are transparent, accessible and accountable to Dost Foundation Pakistan, beneficiaries, donors, partners and other stakeholders We therefore promote openness and accountability in all our organisational relationships, and strive at all times to ensure effective communication of information to those who are impacted by, and support, our work. 

Exceptions

Dost UK is bound by relevant data protection and privacy legislation, including the Data Protection Act 2018 and General Data Protection Regulation (GDPR) 2018, and as such will not release any information that may be used to identify a living person, nor any data which will unreasonably compromise a person’s privacy. This includes personal, financial and medical details relating to individuals. Dost UK reserves the right to decline requests for information if such a release would compromise the security and integrity of our work or Dost Foundation Pakistan’s work, or the wellbeing of our Trustees, Dost Foundation Pakistan staff or, other stakeholders. Such decisions will be made on a case-by-case basis with due consideration to the context, risks and benefits of disclosure. Where data is not, or is not wholly the property of Dost UK, it may not be disclosed without the consent of the relevant party(ies). Where information has been provided to Dost UK on a confidential basis, it will not be released. To ensure the integrity of our work, to ensure free and open discussion, and to ensure the accuracy of our publications, documents related to internal communications, drafts, data liable to change and any other documents not intended for wider circulation, will not be made available under this policy. Any request for information, which requires resources disproportionate to the benefit of its fulfilment, either due to excessive costs or minimal significance of the requested data, may be declined, as will requests deemed not to have been made in good faith. 

Safeguarding

Dost UK takes its responsibilities toward vulnerable persons seriously and we have organisational policies, including Safeguarding and Child Protection. Our handling of data will reflect these policies, and the policies themselves will be made available upon request. 

Complaints

If you are unhappy with any element of Dost UK’s data policy, or how your request has been handled, please email info@dostuk.org New Paragraph
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